Terms and Conditions



All payments made via our web shop are 100% secure. Look out for the padlock in the address bar to ensure your connection is secured by our SSL secure connection.

What payment methods do we accept? We currently accept both PayPal, Debit and Credit Card Payments, we also offer PayPal pay later where you can spread the cost to make your purchase more affordable.

PayPal: Pay with your PayPal account and be protected with PayPal buyer protection.

Pay In 3: Spread the cost and pay in 3 interest free instalments, more information on product pages.

Card Payments: Processed by PayPal. Pay with your card even if you don't have a PayPal account.


Shipping Info

  • Furniture care products are dispatched with Royal Mail using the standard rates as per the shopping cart. You may add items to basket to calculate postage cost which is based on the weight of your order.

  • Small furniture below 20kg: or less than 100cm are shipped with network couriers such as DPD, DX, Hermes & Yodel. When shipping our products with these carriers, we can also include tracking for your order. Typically your item will arrive within 1 calendar week from purchase, yet sometimes we will need a little extra time to select and pack your product. If you urgently need your items in a set timeframe, please contact us prior to purchase otherwise please note we only guarantee 1-3 weeks from the date of order for items to arrive.

  • Large furniture items above 20kg: or larger than 100 cm will be shipped on a specialist furniture couriers service. You can expect a call back from the couriers informing you on your next delivery slot usually within 1-2 weeks from purchase. It's also requested to for customers to allow from 3 to 4 weeks for rural locations during a busy and bad weather period.

  • Large furniture items we are currently able to ship to most of the mainland UK locations at the standard rate however this excludes none mainland and also remote mainland and highland addresses. A surcharge for such areas may be required. To request a quote on shipping please use the "products enquiry" form on each product page providing items required along with your full address and postcode.

  • You have up to 30 days to request a cancellation or return. 
  • Items must be unused and packaged as received.
  • Original packaging must be in tact and in good condition.
  • Changed your mind? It's no problem, however delivery fees paid are none refundable.
  • Faulty/ Damaged items must be reported within 24 hours from delivery. You can send us a message with a brief description of any issues using the contact us link at the bottom of this form. If your report is accepted we will then offer a repair or replacement.


Read more about payment, shipping and delivery plus returns.

If you require any assistance then please do not hesitate to contact us.

Cancellations & Returns


  • You have up to 7 days to request a return. 
  • Items must be unused and packaged as received.
  • Original packaging must be intact and in good condition.
  • Changed your mind? It's no problem, however, delivery fees are none refundable.
  • Faulty/ Damaged items must be reported within 24 hours from delivery. You can send us a message with a brief description of any issues using the contact us link at the bottom of this form. If your report is accepted we will then offer a repair or replacement.
  • If your order qualified for free delivery, after returning your order any actual delivery costs will be deducted from your refund, a fee will be charged for each delivery or return delivery made. This includes orders in which the order value no longer meets the free delivery quota after returning any items. 


What's excluded


  • We do not accept returns for incorrect colour items. All images are for illustration only as the colour will look lighter or darker from one device to another. If purchasing to match existing furniture contact us prior to purchase as we are not able to accept returns for incorrect or colour not as expected.
  • Items that do not fit are also excluded from our returns policy, always check dimensions prior to purchase. Please do note that our products are handmade therefore any stated dimensions may differ up to 20-30mm sometimes more. If in doubt contact us prior to purchase as we do not accept returns due to items not fitting.
  • Under no circumstances are we able to accept returns for items which do not have all original packaging as received, goods and packaging must be in as new, and good resalable condition. Items returned with anything other than original packaging will be rejected, this includes (A) items where the packaging has been torn apart (B) items that have been resealed using anything other than Sellotape. Important. Do not use gaffe tape or other similar heavy-duty tapes as they are impossible to remove without destroying the packing. Always use scissors to open taped areas of packaging taking care to not damage the packaging. Returns not following these guidelines will be rejected, items returned in such condition will be rejected and you will need to arrange for items to be collected from the return address. If such items are not collected within 7 days these items will be disposed of accordingly to avoid storage costs.

Who we are


Our website address is https://packmansfurniture.co.uk.




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Who we share your data with


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We do not share details with anyone, with the exception of completing orders, for example, we may need to share specific data, such as contact details and your delivery address with third-party courier services to allow us to ship your items to you.


How long do we retain your data


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What rights do you have over your data?


If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where we send your data


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